FAQ

How long does delivery take ?

Delivery takes between 10 to 16 business days from the day after your order is placed. We deliver to most areas across Rwanda.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS or WhatsApp. You can use it to monitor your delivery status.

Do you offer free shipping?

Yes! We offer free delivery to all locations across Rwanda.

How do I pay for my orders?

We accept payments via credit and debit cards such as Mastercard, VISA and MTN momo.

What if I received the wrong size or a defective item?

If you received the wrong size or color due to our mistake, or if there is a manufacturing defect, you can request a return or exchange within 14 days after receiving your order . The product must be unused and in original condition.

How do I choose the right shoe size?

We recommend checking our size guide available on each product page. If you're unsure, feel free to contact our support team for help.

Can I pay on delivery?

No, we currently do not offer cash on delivery. All orders must be paid online at checkout through our secure payment system.